Shipping and Returns Policy


DELIVERY IN AUSTRALIA 

FREE standard shipping in Australia is available on all online orders. We use Australia Post services and standard delivery can take from 2 to 7 business days. 

Express shipping is available in Australia at an additional cost. We use Australia Post services and standard delivery can take from 1 to 4 business days. Please select the Express Shipping option at checkout and it will calculate the shipping cost. 

We will send you a tracking number to track your delivery for both Standard and Express deliveries in Australia. 

All our items are shipped via Australia Post and can be tracked via https://auspost.com.au/

Please note that due to the impact of COVID-19 there may be further delays to delivery timelines. Please click here to view updated delivery times (we ship from Sydney, New South Wales). 

Aheli Collections does not accept liability for any consequential or indirect loss or damage arising due to any failure related to a delivery service. Once a product has been delivered it is the responsibility of the customer to ensure they pick up or receive their parcel at their delivery address and to liaise with the delivery provider directly to organise and redelivery or new claims.

DELIVERY OUTSIDE OF AUSTRALIA 

Shipping costs will be calculated at checkout, according to Australia Post rules and regulations. Shipping cost will depend on the total weight of your purchase and your location.

We will send you a tracking number to track your delivery. All our items are shipped via Australia Post and can be tracked via https://auspost.com.au/

Please note that due to the impact of COVID-19 there may be further delays to delivery timelines overseas. If you have any questions on delivery cost and timeframes to your country, please contact us on info@aheli.com.au 

Please note that you are liable for all local custom fees applicable in their country and any international conversion fees on checkout if applicable. Aheli Collections does not accept liability for any consequential or indirect loss or damage arising due to any failure related to a delivery service. Once a product has been delivered it is the responsibility of the customer to ensure they pick up or receive their parcel at their delivery address and to liaise with the delivery provider directly to organise and redelivery or new claims.

LOCAL PICKUP (NOT AVAILABLE DURING COVID-19 LOCKDOWN) 

Local pick up is now available in Sydney Western Suburbs (New South Wales). Simply select the option at check out and we will contact you with our pick up details. **This is not available during Sydney Lockdown 2021**

RETURNS AND EXCHANGE POLICY

Returns and Exchange

  • Returns and exchange are not accepted for change of mind. 
  • If the product you have received is faulty, you must notify us within 3 days of receiving the parcel and we can refund or exchange the product. 
  • Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 
  • To be eligible for a refund or exchange, your item must be unused, unworn, unwashed and undamaged by you and in the same condition that you received it. 
  • To complete your return, please email us on info@aheli.com.au with a proof of purchase and an image of the defected/faulty product. We will send you our return address details. You are responsible for the cost in returning the item to us. You must include a tracking number when you return the item to us. 
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
  • Once we receive and review the item and if you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (please ensure you check your bank account and contact your bank if you are still waiting for the refund). 

NOTE: We are in no way liable for any damages that occur during transit of the product once the product leaves our facilities or for custom fees or international transaction fees within your country. 

Sizing

  • If the item does not fit you properly, you can speak to your local tailor to get the item adjusted (this is fairly standard in South Asian fashion). However, if you don't have this available to you, then we can offer you a store credit.
  • To complete your return, please email us on info@aheli.com.au with a proof of purchase. We will send you our return address details. You are responsible for the cost in returning the item to us. You must include a tracking number when you return the item to us.
  • To be eligible for store credit, your item must be unused, unworn, unwashed and undamaged by you and in the same condition that you received it. 
  • Once we receive and review the item and if you are approved, then you will receive an email from info@aheli.com.au with store credit for the same value as the item you originally purchased at the cost you purchased it for. 
  • This policy does not apply for custom orders.

Due to hygienic reasons we cannot do returns or exchange on jewellery.

CUSTOM ORDERS 

  • Payment for all custom orders must be made up front upon agreeing the item to be made. 
  • Confirmation of the item will be made in writing and an invoice will be sent you from info@aheli.com.au. 
  • Please note that all custom made orders are non-returnable and non-refundable unless faulty. The above sizing policy does not apply to custom orders. 
  • Cancellation requests will only be accepted within a maximum of 12 hours of the customer making the payment to Aheli Collections.

CANCELLATION POLICY

Cancellations can be considered only if your request is made within 12 hours of placing an order (i.e. when a payment is made to Aheli Collections). Once the order cancellation has been accepted by Aheli Collections a full refund will be issued to you. Aheli Collections reserve the right to accept or reject order cancellations for any reason and you must agree not to dispute the decision made by Aheli Collections regarding the cancellation.