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Shipping, Pick up and Returns


Local pick up

 

Local pick up is now available in Sydney Western Suburbs. 

Simply select the option at check out. 

This is a great way to save money on shipping if you are based in Sydney, Australia! 

Shipping within Australia 

Free standard shipping is available within Australia if you spend over $200 AUD (estimated delivery time 4-7 business days)

If you spend less than $200 AUD, then standard shipping is a flat rate of $12 AUD. 

Express shipping (estimated delivery time 1-2 business days) is available at an additional cost, calculated at check out. 

We will send you a tracking number to track your delivery.

Shipping outside of Australia 

Shipping will be calculated at check out, according to Australia Post rules and regulations.

Shipping will depend on the total weight of your purchase and your location.

We will send you a tracking number to track your delivery.

Note - Aheli is not liable for custom and duty charges in your country.  

Returns and Exchange

Returns
Returns and exchange are not accepted for change of mind.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

If the product you have received is faulty, you must notify us within 3 days of receiving the parcel and we are happy to refund or exchange the product, with free shipping.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, please email us on info@aheli.com.au with a proof of purchase and an image of the defected/faulty product.

There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@aheli.com.au.

Exchange
Exchange is available if the product received is faulty or defective. We will aim to exchange your purchase for the same product as quickly as possible, however, it will depend if the product is still in stock. Please email us on info@aheli.com.au if you need to exchange your product.