Frequently Asked Questions
Where are you based in Sydney and can I come and see your stock?
We are based in Pemulwuy, New South Wales (Near Parramatta/Blacktown/Greystanes). If you would look to book an appointment, please email us on info@aheli.com.au or book via the link on our website.
Do you offer virtual appointments?
Yes, we offer appointments via FaceTime or WhatsApp. If you would look to book an appointment, please email us on info@aheli.com.au or book via the link on our website.
Are all your items stitched?
Not all of our items are stitched. The product description will confirm whether or not the item is stitched, so please ready it carefully. We want to give our customers the flexibility to make their outfit in their size. If you are unsure if the outfit will fit you, please email us on info@aheli.com.au with your measurements and we can check if there is enough material for your size.
How does the sizing work?
Refer to our Sizing Information page for more information.
How can I get the product stitched in my size?
Currently we do not offer stitching services for our items. If you are based in Sydney, Australia, we can recommend a tailor to you. Please contact us on info@aheli.com.au for more information.
Where do you get your stock from?
Many of our items are designed and created by us in-house at Aheli Collections. We have a boutique in India where our items are stitched. Some of our items also come from high quality and reputable suppliers all over India.
Do you deliver directly from India?
No, our products are based in Sydney and will be shipped to you from Sydney, Australia.
How do I wash my outfit?All of our outfits are dry clean only.
How do I take care of my jewellery?
- Protect your Jewellery from Sharp Blows, Scratches and Extreme Temperatures.
- Avoid Contact With Perfumes, Sprays, Chemicals and Water.
- Keep your Jewellery in a Clean, Dry and Airtight Box.
- Wipe it using a Soft Cloth Regularly.
The outfits in stock are not customisable, however, if you are looking for custom wear please email us on info@aheli.com.au
Do you ship worldwide?Yes, we offer worldwide shipping. Please refer to our Shipping and Returns policy for more information.